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FastSpring is proud to announce that our assist workforce has gained a Silver Stevie® award for Entrance-Line Buyer Service Workforce of the Yr within the “Expertise Industries – Pc Software program” class!
FastSpring Help Rises to the Problem
It was clear to award judges that FastSpring’s workforce had moved strategically to make the voice of the shopper the middle of enchancment efforts, with outcomes exhibiting in buyer satisfaction (CSAT) scores, internet promoter scores (NPS), and first response goal instances in 96% of instances.
These efforts have been described as significantly spectacular given how a lot our firm is rising, which might current challenges for any buyer assist workforce — however our workforce stepped as much as handle challenges by higher understanding and assembly prospects’ wants.
Steps taken by our assist workforce to perform these targets included buyer journey mapping, participating with prospects one on one, integrating synthetic intelligence in our assist processes, and even implementing interdepartmental service degree agreements (SLAs). These steps helped our workforce transfer again to a extra customer-centric tradition, which has additional empowered and engaged our workforce members, too.
We’ve additionally built-in synthetic intelligence with our documentation search instrument! Learn our weblog submit to be taught the way it works, or go to our documentation to attempt it out for your self.
The Stevie® Awards
The Stevie® awards have been created in 2002 and have grow to be the world’s premier enterprise awards, with Gross sales & Buyer Service, American, Worldwide, Asia-Pacific, the Center East & North Africa, Ladies in Enterprise, and lots of different sections of awards having been established to acknowledge excellence in enterprise everywhere in the world.
This award is the product of a number of onerous work by our assist workforce, and we’re not shocked they’ve earned this distinction!
Want FastSpring help? Expertise our workforce’s glorious service firsthand by submitting a service request from contained in the FastSpring app or by way of our service portal.
Katie Stephan
Katie Stephan is the Senior Content material Strategist at FastSpring. Apart from her intensive advertising expertise, she has an MFA in inventive nonfiction writing and has served her native communities as a school writing teacher.
