Increase buyer engagement with messaging channels

The typical buyer learns about what you are promoting from varied sources, together with print and digital adverts, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you can provide your clients the comfort of chatting with what you are promoting on their most popular immediate messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.

This helps your advertising and marketing staff plan their technique and attain their goal audiences, your gross sales staff get extra leads, work together and shut offers quicker, and your help staff immediately resolve buyer issues.

The perfect half? You not solely get to interact your prospects and clients on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to dwell chat brokers or departments based mostly on the subject, enterprise operate, location, or channel. Buyer communication in your engagement channels can be augmented by integrations along with your cost and order administration software program, CRM, assist desk instrument, and even inner databases.

Now let’s have a look at all our buyer engagement channels intimately.

Have interaction your Fb followers with the Fb Messenger channel

Make the most of the most important networking software program—over 2 billion day by day lively customers—to broaden your market attain whereas being a dependable supply for individuals to contact.

With our Fb Messenger integration, your Fb followers can immediately chat with what you are promoting and you may immediately reply to them from a single dashboard on SalesIQ.

Make your Instagram profile a income machine

Since Instagram is now the hub of most house bakers, boutiques, and different small companies, clients on the lookout for their choices sometimes begin their search there alongside Google. Establishing your presence on Instagram can provide you that much-needed enhance and decide the destiny of what you are promoting. 

On the identical time, you have to be lively on the platform and hold a tab on inquiries and orders from prospects and clients. You might lose these prospects to a competitor in the event you take greater than a day to reply.

We’ve got a easy but efficient resolution for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.

Let privacy-conscious clients attain out to you on Telegram

With all the info privateness issues round social media/IM apps, many have stopped having essential communication on these platforms. However that doesn’t imply these clients ought to all the time have to come back to your web site for a easy clarification.

 Let your clients contact you from their trusted immediate messenger app with the SalesIQ-Telegram integration.

Improve your approachability with WhatsApp

With over 2 billion customers, WhatsApp is probably the most used immediate messaging channel. Meaning having a WhatsApp account for what you are promoting/model will make you way more approachable within the minds of your clients. However that might additionally imply an enormous inflow of messages from them. 

Route all incoming messages to the correct brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.

Cowl the fundamentals with web site dwell chat

Your web site is the primary impression an individual will get about your on-line presence. Nonetheless, even a superbly crafted website gained’t convert your on-line viewers into clients if it doesn’t have a manner for them to attach with you!

SalesIQ’s highly effective dwell chat is what it’s essential to bridge this hole. You may customise the dwell chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to present your prospects a gateway to achieve you.

Cater to your cellular app customers with our cellular SDK

Within the digital period, the place the whole lot is optimizable on your cellular, shouldn’t buyer engagement even be? Simply lengthen all the advantages of SalesIQ to your cellular app and join along with your clients and prospects utilizing Mobilisten, our dwell chat cellular SDK obtainable for Android, iOS, React Native, Cordova, and Flutter.

We’re not accomplished! Whereas we give you extra buyer engagement channels, strive these out and tell us your suggestions within the feedback under.